At Zenaro Limited we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit and interact with our website, in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect personal information in the following ways:
- Information you provide directly:
This includes information you provide when filling out forms on our website, such as contact forms, newsletter sign-ups, or when you make inquiries.
- Automatic information collection:
We may collect information about your usage of our website through cookies and other tracking technologies. This can include data such as your IP address, browser type, pages visited, time spent on the site, and other usage statistics.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to inquiries and provide customer support.
- To process transactions and send you related updates.
- To send newsletters or marketing materials (with your consent).
- To improve our website's functionality and user experience.
- To comply with legal obligations and resolve disputes.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide us with personal data (e.g., subscribing to our newsletter).
- Contractual necessity: To fulfill a contract or provide services you have requested.
- Legitimate interest: For operational purposes, such as improving our website and services.
- Legal obligation: To comply with legal or regulatory requirements.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you and personalize content. You can control cookie settings through your browser, but disabling cookies may affect your experience on our site.
For more information on how we use cookies, please refer to our Cookie Policy.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third parties for the following reasons:
- Service providers: We may share your information with third-party service providers who assist us in running our website, processing payments, or sending communications.
- Legal requirements: We may disclose your information if required by law or to protect our rights or safety.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to access: You can request a copy of the personal information we hold about you.
- Right to rectification: You can ask us to correct any inaccuracies in your personal information.
- Right to erasure: You can request that we delete your personal data, subject to certain conditions.
- Right to restrict processing: You can request that we limit how we use your personal data in certain circumstances.
- Right to data portability: You can request a copy of your data in a machine-readable format.
- Right to object: You can object to the processing of your personal data, including direct marketing.
To exercise any of these rights, please contact us.
8. Security
We take reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
9. International Transfers
Your personal data may be transferred to, and processed in, countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.